Privacy Policy

In the course of registering for and availing various services we provide from time to time through our website www.fortuneassists.com and/or FORTUNEASSISTS mobile app or any other medium in which Adityavani Porter Services Pvt. Ltd may provide services (collectively referred to as "FORTUNEASSISTS Services") you may be required to give your name, residence address, workplace address, mobile number, contact details of friends & family, email address, date of birth and similar Personal Information ("Personal Information"). The Personal Information is used for three general purposes: to customize the content you see, to fulfill your requests for certain services, and to contact you about our services via including but not limited to email's, sms's and other means of communication. Unless otherwise stated explicitly, this Policy applies to Personal Information as disclosed on any of the FORTUNEASSISTS Services.

This privacy policy ("Privacy Policy") explains how we collect, use, share, disclose and protect Personal information about the Users of the FORTUNEASSISTS Services, including the visitors of website www.fortuneassists.com and/or FORTUNEASSISTS mobile app (jointly and severally referred to as “you” or “Users” in this Privacy Policy). Your use of and access to the Services is subject to this Privacy Policy and our Terms of Use.

BY USING THE SERVICES OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU WILL BE DEEMED TO HAVE READ, UNDERSTOOD AND AGREED TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND AGREE TO BE BOUND BY THE PRIVACY POLICY. YOU HEREBY CONSENT TO OUR COLLECTION, USE AND SHARING, DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. WE RESERVE THE RIGHT TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY, AT OUR SOLE DISCRETION, AT ANY TIME. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY AT ANY TIME, DO NOT USE ANY OF THE SERVICES OR GIVE US ANY OF YOUR INFORMATION. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR CHILD), YOU REPRESENT THAT YOU ARE AUTHORISED BY SUCH INDIVIDUAL OR ENTITY TO (I) ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF, AND (II) CONSENT ON BEHALF OF SUCH INDIVIDUAL OR ENTITY TO OUR COLLECTION, USE AND DISCLOSURE OF SUCH INDIVIDUAL’S OR ENTITY’S INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.

As a prior condition for each User’s use of and access to the Services, their acceptance of the Terms of Use is compulsory, which also involves acceptance of the terms of this Privacy Policy. Any User that does not agree with any provisions of the same has the option to discontinue the FORTUNEASSISTS Services immediately.

We are committed to protecting the privacy and confidentiality of all Personal Information that you may share as a user of FORTUNEASSISTS Services In furtherance thereof, we have made this privacy policy in the interest of user and to encourage transparency.

This policy does not apply to the practices of organizations that we do not own or to people that we do not employ or manage. Personal Information will be kept confidential and will be used for our research, marketing, and strategic client analysis objectives and other internal business purposes only.

Further, our service team and/or Assists who are listed with us, may call you, based on the query or enquiry that you make on FORTUNEASSISTS.

We will share Personal Information only if,

• If we have your consent or deemed consent to do so and/or
• If we are compelled by law (including court orders) to do so

In furtherance of the confidentiality with which we treat Personal Information we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

We give you the ability to edit your account information and preferences at any time, including whether you want us to contact you about new services. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

You acknowledge that you are disclosing Personal Information voluntarily. Prior to the completion of any registration process on our website /App or prior to availing of any services offered by FORTUNEASSISTS if you wish not to disclose any Personal Information you may refrain from doing so; however if you don't provide information that is requested, it is possible that the registration process would be incomplete and/or you would not be able to avail of the our services or some part of services as the case may apply.

This Privacy Policy is incorporated into and is subject to the FORTUNEASSISTS Terms of Service. Your use of the FORTUNEASSISTS Service and any personal information you provide remains subject to the terms of this Privacy Policy and our Terms of Service.

This Privacy Policy is part of FORTUNEASSISTS Terms of Service and covers the treatment of user information, including personally identifying information, obtained by FORTUNEASSISTS, including information obtained when you access the website and/or mobile App, use the FORTUNEASSISTS service or any other software provided by FORTUNEASSISTS.

Types of Information FORTUNEASSISTS Collects: FORTUNEASSISTS may obtain the following types of information from or concerning you, your computer or your mobile phone device, which may include information that can be used to identify you as specified below ("Personally Identifying Information") :

You provide certain Personally Identifiable Information, such as your mobile phone number, and mobile device information to FORTUNEASSISTS when choosing to use certain features of the FORTUNEASSISTS Service. FORTUNEASSISTS may access your location information to provide search results based on your geographic location. This allows the software to provide relevant search results. Location data gathered from a mobile phone is used only to provide search results, directions, tracking of location for providing services and is not used in any other manner whatsoever.

FORTUNEASSISTS will communicate with the Users through email or phone or notices posted on the website or mobile app. Users can change their e-mail and contact preferences at any time by logging into their "Account" at FORTUNEASSISTS website or App and change the account settings.

FORTUNEASSISTS may keep records of electronic communications through website & app for the purpose of administration of Services, customer support, research & development and for better services.

No sensitive personal data or information is automatically collected by FORTUNEASSISTS from any casual visitors of our website or mobile app, who are merely perusing the website or mobile app.

Nevertheless, certain provisions of this Privacy Policy are applicable to even such casual visitors, and such casual visitors are also required to read and understand the privacy statements set out herein, failing which they are required to leave FORTUNEASSISTS website & app immediately.

If you, as a casual visitor, have inadvertently browsed any other page of this website / app prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is obtained, collected, processed, stored, used, disclosed or retained, merely quitting this browser application should ordinarily clear all temporary cookies installed by FORTUNEASSISTS. All visitors, however, are encouraged to use the “clear cookies” functionality of their browsers to ensure such clearing / deletion, as FORTUNEASSISTS cannot guarantee, predict or provide for the behaviour of the equipment of all the visitors of the website & mobile app.

• You are not a casual visitor if you have willingly submitted any personal data or information to FORTUNEASSISTS through any means, including email, signup or through the registration process on the website & app. All such visitors will be deemed to be, and will be treated as, Users for the purposes of this Privacy Policy, and in which case, all the statements in this Privacy Policy apply to such persons.
COOKIES
• Cookies are small pieces of information that are stored on your computer/ mobile’s browser and/or application. The use of cookies is very common on the internet and our mobile application's use of cookies is similar to that of other reputable online companies.
• Cookies allow us to serve you better and more efficiently, and to personalize your experience on website & mobile app. FORTUNEASSISTS uses cookies to personalize your experience on the website & app, and with respect to advertisements. We may also use such cookies to display an advertisement to you while you are on the website or app.
• Cookies may also be placed by our advertising server. Such cookies are used only for purposes of tracking the effectiveness of advertising served by us on our website & app.
• Most website, mobile apps/browsers automatically accept cookies of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser.
ACCESS BY THIRD PARTY ADVERTISERS
• The Third Party Advertisers may also employ technology that is used to measure the effectiveness of advertisements. Any such information is anonymous. They may use such anonymous information about your visits to our website / mobile app in order to provide advertisements about goods and services of potential interest to you.
PERSONALIZED SERVICES
• From time to time we may add or enhance services available on the Website / App. To the extent these services are provided and used by you. We will use the information you provide to facilitate the service requested. This includes information collected through your feedback, surveys, your communication etc. We will use your email address, name, mobile number, nature of the question. We may also store such information to assist us in making the website/App the better and easier to use.
Compliance with law
• In addition to the circumstances described above, we may disclose our website /mobile app information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the right or properties of FORTUNEASSISTS or any or all of its subsidiaries and associates, and its employees, directors or officers, or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities. In addition, if FORTUNEASSISTS or substantially all of its assets are acquired, our customer information will most likely also be transferred in connection with such acquisition.
• Apart from the above, we may collect information from you for providing our complete range of services like issuing verification codes for availing offers, products and/or services, maintaining discussion forums, interacting with mobile app Users for customer feedback and resolving customer queries and issues and maintenance of website /mobile app.
WHEN AND TO WHOM DO WE RELEASE PERSONALLY IDENTIFIABLE INFORMATION?
• We will not share your Personally Identifiable with other parties except as provided below;
WE MAY SHARE YOUR INFORMATION WITH THIRD PARTY
• We issue verification codes for products or services to be provided by third party vendors with whom we have an association for providing you with desired services. We share some of your Personally Identifiable Information with such third parties in order to help them provide you with best services. However, we will only share Personally Identifiable Information with a third party if you choose to avail any of our service. For example, if you avail a cab service for a particular venue, we may share your name, email address, mobile phone number, telephone, address and geographic location with that third party cab vendor to communicate with you and for arranging your pickup and drop service.
We may share your information with Authorised Third Party Institutions.
• We provide some of our services through third parties. These "Third Party Service Providers” perform functions on our behalf, like sending out and distributing our administrative and promotional emails and sms. We may share your Personally Identifiable Information with Third Party Service Providers to fulfill process like your service orders, send sms or email, administer promotions, remove repetitive information on customer lists, analyze data, provide marketing assistance, provide search results and links, process credit card payments, operate the website / app, troubleshoot , and provide customer service, We may also collect personal information from individuals and entities with whom we have business relationship ('Business Associates”) and may have to also share their information with Third Party Service Providers to accomplish our administrative tasks. For example, when you order a service, we release your financial (credit card, debit card, net banking, mobile payment, etc) information to the card-issuing bank/provider to confirm payment for the service and, if applicable, release your address to the delivery service to deliver the service. We encourage Institutions and Third Party Service Providers to adopt and post privacy policies. However, the use of Personally Identifiable Information by such parties is governed by the privacy policies of such parties and is not subject to our control.
WE MAY SHARE YOUR INFORMATION FOR OUR PROTECTION OF OTHERS.
• We may also disclose Personally Identifiable with Third Parties, when we believe release is appropriate to comply with the law or a court order enforcement or to apply this Privacy Policy, Our Terms of service or other agreements; or to protect the rights, property or safety of the mobile app, its users or others.
What security measures are available on the Website / Mobile App?


Data Security
• We take reasonable steps to maintain the security of the Personally Identifiable Information that we collect, including limiting the number of people who have physical access to our database servers, as well as other security systems that guard against unauthorized access. However, no data transmission over the Internet can be guaranteed to be completely secure. Accordingly, we cannot or warrant the security of any information that you transmit to us, so you do so at your own risk.
PAYMENT SECURITY
• All payments on our website & Mobile app are secured. This means all personal information you provide on the website & app is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. The same process is replicated when you make purchases on our website / app.
DISCLAMER
• Our FORTUNEASSISTS website/ mobile app contains links to other web sites. Please note that when you click on one of these links, you are entering another web site for which we have no responsibility. We encourage you to read the privacy statements of all such sites as their policies may be materially different from this privacy Policy. Of course you are solely responsible for maintaining the secrecy of your password and your account information. Please be very careful, responsible and alert with this information.
CONFIDENTIALITY AND SECURITY

Your Personal Information is maintained by FORTUNEASSISTS in electronic form on its equipment, and on the equipment of its employees. Such information may also be converted to physical form from time to time. FORTUNEASSISTS takes all necessary precautions to protect your personal information both online and off-line, and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of FORTUNEASSISTS’s business.

No administrator at FORTUNEASSISTS will have knowledge of your password. It is important for you to protect against unauthorized access to your password, your computer and your mobile phone. Be sure to log off from your account when finished. FORTUNEASSISTS does not undertake any liability for any unauthorised use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify FORTUNEASSISTS by contacting us. You shall be liable to indemnify FORTUNEASSISTS due to any loss suffered by it due to such unauthorized use of your account and password. FORTUNEASSISTS makes all User information accessible to its employees, agents or partners and third parties only on a need-to-know basis, and binds only its employees to strict confidentiality obligations.

Notwithstanding the above, FORTUNEASSISTS is not responsible for the confidentiality, security or distribution of your Personal Information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, FORTUNEASSISTS shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of FORTUNEASSISTS including but not limited to, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.



CHANGE TO PRIVACY POLICY

FORTUNEASSISTS may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way FORTUNEASSISTS treats User’s personally identifiable information, or in the Privacy Policy itself, FORTUNEASSISTS will display a notice on the website / mobile app or send Users an email/sms, as provided for above, so that you may review the changed terms prior to continuing to use the Services. As always, if you object to any of the changes to our terms, and you no longer wish to use the Services, you may contact us to deactivate your account. Unless stated otherwise, FORTUNEASSISTS current Privacy Policy applies to all information that FORTUNEASSISTS has about you and your account.

If a User uses the Services or accesses the website / mobile app after a notice of changes has been sent to such User or published on the website / mobile app, such User hereby provides his/her/its consent to the changed terms.

How FORTUNEASSISTS uses Information: If you submit Personally Identifiable Information to us through the website / mobile App, then we use your personal information to operate, maintain, and provide to you the features and functionality of the FORTUNEASSISTS Services. In particular, your mobile phone number is essential to your use of the FORTUNEASSISTS services and will be retained.

We do not use your mobile phone number or other Personally Identifiable Information to send commercial or marketing messages without your consent or except as part of a specific program or feature for which you will have the ability to opt-in or opt-out.

We may use cookies and log file information to remember information so that you will not have to re-enter it during your visit or the next time you use FORTUNEASSISTS services; provide custom, personalized content and information; monitor individual and aggregate metrics such as total number of visitors, pages viewed, etc.; and track your entries, submissions, views and such.

When FORTUNEASSISTS discloses Information: Other users of the FORTUNEASSISTS service may see your ratings, comments and submissions.

We do not sell or share your Personally Identifiable Information (such as mobile phone number) with other third-party companies for their commercial or marketing use without your consent or except as part of a specific program or feature for which you will have the ability to opt-in or opt-out. We may share your Personally Identifiable Information with third party service providers to the extent that it is reasonably necessary to perform, improve or maintain the FORTUNEASSISTS Service.

You may decline to submit Personally Identifiable Information through the FORTUNEASSISTS Service, in which case FORTUNEASSISTS may not be able to provide certain services to you. If you do not agree with our Privacy Policy or Terms of Service, please delete your account and uninstall the FORTUNEASSISTS mobile application; your continued usage of the FORTUNEASSISTS service will signify your assent to and acceptance of our Privacy Policy and Terms of Service. To protect your privacy and security, we take reasonable steps (such as SMS authentication in certain cases) to verify your identity before registering your mobile phone number and granting you access to the FORTUNEASSISTS Service.

Our Commitment to Data Security: FORTUNEASSISTS uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. We cannot, however, ensure or warrant the security of any information you transmit to FORTUNEASSISTS and you do so at your own risk.



ARBITRATION

In the event a dispute arises between the you and FORTUNEASSISTS as per the terms of use, the parties shall attempt to amicably resolve the dispute through mutual discussions. Where the dispute is not resolved for a period of 60 days from the date of the dispute, either party can, upon giving a written notice to the other party, declare its intention to initiate arbitration proceedings. The arbitration will be conducted in English in accordance with the rules prescribed under the Arbitration and Conciliation Act, 1996. The venue for the arbitration shall be Banglaore. The arbitration shall be conducted by a sole arbitrator appointed by FORTUNEASSISTS. The award of the arbitrator shall be final and binding on the parties. Each party shall bear its own cost of arbitration.

GOVERNING LAW AND JURISDICTION

This terms of use shall be governed and construed in accordance with the laws in India. Any dispute arising hereunder shall be subject to the exclusive jurisdiction of the courts in Banglore, India. Provisions are severable. Severance does not affect any other provisions. Please exit, if you don't agree to the terms contained in this Policy.