As a prior condition for each User’s use of and access to the Services, their acceptance of the Terms of Use is compulsory, which also involves acceptance of the terms of this Refund & Cancellation Policy. Any User who does not agree with any provisions of the same has the option to discontinue the FORTUNE ASSISTS Services immediately.
A user may cancel any booked services through their account on website / app.
If User does not avail service within 30 minutes of booked time for reasons including but not limited to no-show, failed communication, denial etc. the FORTUNE ASSISTS has right to immediately cancel the service booking. The User will be liable to pay an amount of INR. 30 / - , which will be charged during next booking.
The FORTUNE ASSISTS has right to cancel any booking due to reasons like Traffic conditions, Force Majure, unavailability of manpower, weather conditions, malfunctioning of machinery etc.
Any booking cancelled by User and/or due to default of user will attract the cancellation charges. Booking done under BOOK NOW option will attract cancellation charges of INR. 25 / - and if booking is done under BOOK LATER option Cancellation charges of INR. 35/- will be charged to User.
In case booking involves multiple services and part of the service is availed by User, however, FORTUNE ASSISTS reserves the right to cancel remaining part of service due to any reason including reasons as mentioned in clause 3.
For any questions/clarifications users can contact us on email : official@fortuneassists.com